Terms and Conditions
REVOLUTION STAFF ARE HERE TO HELP YOU - IF IN ANY DOUBT, PLEASE CALL BEFORE PROCEEDING
Contacting Revolution Performance Motorstore.
At Revolution Performance Motorstore customer care is our number one priority. If you have any questions, please contact us on 0845 002 3000 or by email at sales@revolution247.com and let us know if you are not completely satisfied.
At Revolution Performance Motorstore we will deal with any complaint you may have in a fair, professional manner and treat it with the utmost confidentially. We will deal with all complaints effectively and our procedures that are in place allowing customers to complain will be easy to use. We will acknowledge any complaint within five working days and provide you with a possible time scale for resolving it. We will keep you notified as to the progress relating to your complaint.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit card except American Express, all transactions are carried out in pounds Stirling. Payment is taken only after we have confirmed with you that the order is correct. In situations where the deposit scheme is used a minimum deposit of 25% of the total amount payable, or price agreed at discretion of staff, must be placed at the time of the order. You may send your credit card information via phone, fax, mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Back Orders - If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges - For orders made from the UK or other European Union countries, 17.5% VAT is included. Orders from non-European Union countries are VAT free on proof of shipping address and citizenship.
Credit Card Security - When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Privacy Policy - Revolution Performance Motorstore do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies - Are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
1. Warranty Information.
1.1. Please note that the fitment of these parts to you vehicle may invalidate it's Manufacturers warranty. Revolution Performance Motorstore accepts no liability for damage to your vehicle caused by any of these parts. Some of the parts listed on the web site may be for show use only and not for use on the public highway. Revolution Performance Motorstore will not be held responsible when products intended for off road use are used on the public highway. If you are in any doubt as to use, please ask before ordering. Your statutory rights are not affected by any Revolution Performance Motorstore disclaimers. Items that carry a manufacturer's warranty are still covered by their warranty.
1.2 Warranty on all goods is subject to terms and conditions of the manufacturer. If a part fails during the stated warranty period and the failure is due solely to a manufacturing or material fault, please return it to Revolution, postage paid with a copy of the original purchase invoice, also included clear details of your claim. Manufacturers warranties are limited to repair or replacement parts at the discretion of the manufacturer, no refunds will be given and all costs associated with the removal and replacement of the parts and/or any postage remain the responsibly of the purchaser. Your statutory rights are not affected. E,O+E.
2. Returns Information.
2.1. Please ensure you buying the correct product as the web site may show products in your specific vehicle category that may not actually fit your vehicle. Please verify this before you submit your order as it is your responsibility to know the item is the part you want. If you are in any doubt whatsoever, please contact the manufacturer before placing your order with us. Revolution Performance Motorstore will not accept any cancellation, refund or exchange for the product you ordered if it will not fit your vehicle through incorrect purchase.
2.2. If Revolution Performance Motorstore sends you an incorrect item and it is our error then please notify us within seven days of receiving it. We will require that you to return it to us in it's original as-new condition within 7 days. Once it arrives back Revolution Performance Motorstore we will thoroughly inspect it and issue a replacement or refund as necessary. Any postage charges incurred by you for these returns will be refunded. Revolution Performance Motorstore are not notified within seven days of delivery, or you have not returned the item to Revolution Performance Motorstore within 7 days then no refund or replacement will be issued.
2.3. If your purchased item was damaged in-transit to you then you must notify us immediately of taking delivery of the item. Please thoroughly inspect your item(s) as soon as they arrive with you. In the case of a courier delivery, do not sign for the item until you check it's condition as no refund can be made if you sign for it. If in doubt sign 'Received Damaged'.
2.4. In all other cases we may consider offering a refund, replacement or credit within seven days of you taking delivery of the item. Returns will only be accepted if goods are in new and unused condition and in their original packaging. Postage or shipping charges will not be refunded. All returns are subject to a restocking fee of up to thirty five percent of the price of the item which we need to charge to offset the cost of our order processing. We will not accept returns for goods which were sold as special offers either on our web site or anywhere else unless we specifically said so in writing prior to dispatch.
2.5. Please Note: we will not accept returns for goods which were delivered to the customer more than 7 days after notification of a fault. The only exception to this is for items with manufacturer warranties where replacements may be available.
2.6 ANY DAMAGED GOODS OR SHORTAGES MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT - In the unlikely event of a problem this will give us the best opportunity to provide replacement parts & minimise any inconvenience. Responsibility for ownership of the goods passes to the purchaser when we have delivered or you have collected goods.
2.7 REFUNDS - Orders for “non stock - special ordered goods” may be cancelled providing goods have not left the factory, we will accept cancellation of your order on payment, by you, of 35% of the price of the goods or the deposit paid (which ever is the greater), plus all associated carriage charges. Any goods returned must be in perfect condition with the original packaging intact. Any transportation costs back to Revolution must be paid for by the purchaser. All refunds will be paid by the method used to pay for the goods, excluding carriage charges. Your Revolution purchase invoice is required for all returns and exchanges as proof of purchase.
2.8. DELIVERY - Revolution Performance Motorstore will not guarantee any delivery times and will not be held liable for any costs incurred for the storage of a vehicle at a body shop, or for any delay in the delivery. Please do not put your vehicle in a body shop until you receive your body kit. Bodykit parts can take longer than twenty eight days for delivery. In ordering a bodykit from Revolution Performance Motorstore, you are agreeing to the above terms and conditions.
3. FITTING - It is the responsibly of the purchaser to ensure that the fitment of parts is undertaken by a competent mechanic. The person undertaking fitment of non standard parts must also make additional checks to ensure the parts are suitable and safe to use on the vehicle to which they are fitted. If you are in any doubt please contact Revolution before fitting to the vehicle. All goods purchased should be used as intended and in accordance with any instructions supplied. Any goods left on premises will be disposed of after 14 days - prompt and we accept no responsibility for any customers parts or belongings being left on site.
3.1. Special Terms and Conditions for Vehicle Body Kits - All vehicle body kit fitment should only be performed by a qualified professionals with experience in fitting vehicle body kits. Some body kits may require some modification for proper fitment. Pre-fitment preparation may be necessary. Be sure to pre-fit all body kits before painting. Some body kits are intended for off-road or show or race use only and may require modifying or removing original factory bumper reinforcements. The buyer of such a body kit fully understands the risks associated with such modifications and will not hold Revolution Performance Motorstore responsible for any damages resulting from the use of these products. Please ensure all parts are undamaged and always trial fit before painting to ensure goods fit. Once parts have been fitted, painted or modified we cannot accept any returns for exchange or credit
3.2. GENERAL FITTING PARTS - It is recommended that fitting of parts is carried out by Revolution or is carried out by a competent mechanic, preferably with experience in fitting similar parts - specialised tools may be required. Fitting procedures and tightening torque's should always be carried out as recommended by the manufacturer.
3.3 SUSPENSION - To ensure the best performance from new suspension components it is essential that all rubber bushes, bump stops & steering joints are examined and replaced as necessary. CARE SHOULD BE TAKEN NOT TO DAMAGE SHOCK ABSORBER PISTON RODS WHEN FITTING. This is the most common cause of leaking shock absorbers, and resulting failure is not covered by warranty. After fitting suspension components it is recommended that a full geometry check is carried out and any adjustments made immediately. If fitting lowered suspension, before you drive the car you must check that the wheel and tyre does not come into contact with bodywork. If non standard wheels or tyres are fitted, modifications to the bodywork may be required.
3.4 EXHAUSTS - Before commencing fitting - the new exhaust must be laid out on the floor next to the car to check that the shape, length, type and place of fittings matches that of the original. When fitting a new exhaust it is recommended that all mountings, clamps and gaskets are renewed. When fitting the clearance between the exhaust and any body kits or bumpers should be checked and adjusted so as not to cause damage when the exhausts heats up. The clearance should also be checked when hot and readjusted if necessary.
3.5 BRAKES & CLUTCHES - When fitting new brake components it is essential that all mating surfaces should be spotlessly clean and free from dirt or dust. When the discs are fitted it is recommended that run out is checked to ensure correct operation. Calipers should also be cleaned and operation checked. If the components you are replacing show uneven or incorrect wear or you have experienced judder or overheating, the cause of the problem must be corrected. If not the new components will be damaged and the warranty will be void. On certain vehicles brake systems, the manufactures design may make them prone to “brake judder” even though the disc run out is within the manufacturers own tolerance. In such circumstances, warranty claims against such “design” problems will not be considered.
3.6 WHEELS & TYRES - Wheels will not be accepted for return under any circumstances if tyres have been fitted or if any damage has not been notified immediately upon receipt of goods. Before Mounting Tyres, please adhere to the following procedure:- A) Fix wheel to both front & rear hubs to check for correct fitment. In particular, check for clearance with brake calipers, suspension/components/bodywork. B) Check that the back face of the wheel fits flush against the mounting face of the hub. If the hub has any protrusions that prevent this, consult Revolution. C) Check that there is the correct amount of thread engagement between the mounting nuts/bolts and the hub (M12x1.5 thread minimum 6 full turns, M12 x1.25 thread minimum 9 full turns).
Safety - Wheel nuts & bolts must be torqued in accordance with manufacturers recommendations for alloy wheels & must be checked & re-torqued 30 miles after fitting. Revolution do not recommend the use of air tools when fitting wheels. Tyre pressures must be checked weekly. Care of your Alloys - Alloy wheels are painted & lacquered to achieve a first class appearance, to keep your wheels looking new, we recommend regular cleaning with a sponge & warm soapy water. Occasional use of a proprietary car wax will help further protect your investment. Alloy wheels with a polished rim or chrome style finish have a 1 month warranty on edge only. Any manufacturers warranty will be void if any damage has occurred to the wheel including curbing, stone chips etc.
4. Terms and Conditions (General)
4.1. Revolution Performance Motorstore website terms and conditions for use. These terms and conditions apply to the use in the United Kingdom. Revolution Performance Motorstore and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
5. Definitions.
5.1. "Conditions" means these terms and conditions and the "Special Conditions"; "Online Sales" means sales conducted through the Website; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "User Information" means the details provided by you to us; "We/us" means Revolution Performance Motorstore; "Website" means the website located at www.revolution247.com or any subsequent URL which may replace it or any of our sub-sites (list available on request); "United Kingdom" means England, Wales, Scotland and Northern Ireland and "You" means a user of the Website.
Use of the website
6. Access.
6.1. We will provide you with access to the Website and the Online Sales in accordance with the Conditions.
7. Indemnity.
7.1. You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your information.
8. Use of the website.
8.1. We reserve the right to: Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
9. Third Party Links.
9.1. In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources. Purchase of products.
10. Orders.
10.1. All orders are subject to acceptance in accordance with our Order Acceptance Policy and availability. If the Product you have ordered is not available from stock the item will be sent to you in due course once re-stocks have arrived with us, or sent direct from one of our suppliers to you. We will not contact you before hand to inform you of stock levels, where the item is coming from, nor who it will come from (unless requested by You). We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Click here to find out more about our Cancellation Policy and our Return Policy both of which are incorporated into these Conditions.
10.2. Each Product purchased, be it new or used, is sold subject to its Product Description which sets out additional specific terms and conditions related to that Product including, without limitation terms and conditions concerning estimated delivery times and warranty.
10.3. All details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was inputted. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order Acceptance Policy.
10.4 Tyres fitted to wheels are bespoke packages and cannot be returned without prior agreement. Any agreement between Revolution Performance Motorstore must me made in writing. A removal of tyres is charged at £12.50 per wheel and tyre, and then a restocking fee of 35% will be charged to all parts returned to stock. Wheels that have had tyres removed are considered second hand and will then be sold in our bargain section.
11. Description Of Products.
11.1. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. The total cost of your order is the price of the Products ordered plus Shipping Charges.Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared from your account before the despatch of your Product. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
12. Refusal Of Transaction.
12.1. We reserve the right to withdraw any Products from the Website at any time and/or remove, screen or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from the Website whether or not that Product has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. The eligibility to purchase Products on the Website is limited to those parties who satisfy our Eligibility Criteria. By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
General Notes
13. Intellectual Property And Right To Use.
13.1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
13.2. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
14. Compliance With Laws.
14.1. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
15. Limitation Of Liability.
15.1. While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
15.2. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
15.3. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
15.4. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.
15.5. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses; in any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
15.6. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
16. Severance.
16.1. If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.
17. Waiver.
17.1. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
18. Survival.
18.1. Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
19. Entire Agreement.
19.1. We intend that these Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by poth parties. In this way, we can avoid any problems surrounding what Revolution Performance Motorstore (and sub-sites) and you the customer is expected to do.
19.2. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of the Conditions and you agree that, save as set out below, you shall have no remedy in respect of any misrepresentation.
19.3. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
20. Law.
20.1. The Conditions shall be governed by and construed in accordance with English law and you irrevocably submit to the exclusive jurisdiction of the English courts.
20a. Offshore
20a.1. For shipping overseas (outside of the UK) we will contact you on receiving your order (and prior to processing it) to quote for shipping charges and times
21.Items and Descriptions.
21.1.Most of the photographs and graphics have been supplied by our suppliers. On placing an order please verify via email or telephone prior to ordering to ensure the image you is a generic image or the image of the product you are purchasing.
© 2008 Revolution Performance Motorstore |
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